Effective Date: September 7, 2026
Wheeley Enterprises wants customers to have a fair and straightforward process when a purchase needs to be returned.
This policy applies to eligible products purchased through https://www.wheeleyenterprises.com, including qualifying products sold by marketplace vendors.
1. Standard Return Period
Unless otherwise stated below, customers may request a return within 30 calendar days after delivery.
To qualify for a standard return, the product should generally be:
- In substantially the same condition in which it was received
- Unused or unworn except as reasonably necessary to inspect the product
- Complete with accessories, components, manuals, and other included items
- Returned in original packaging where reasonably possible
- Accompanied by proof of purchase or sufficient order information
Opening packaging solely to reasonably inspect an item does not automatically make the item ineligible for return unless health, hygiene, safety, or another lawful exception applies.
2. How to Request a Return
To request a return, contact:
inquiries@wheeleyenterprises.com
Please provide:
- Your name
- Order number
- Product being returned
- Reason for the return
- Photographs where the product arrived damaged, defective, or incorrect, if reasonably available
If the product was sold by a marketplace vendor, Wheeley Enterprises or the vendor may provide return instructions.
Do not send a return until you have received appropriate return instructions.
3. Damaged, Defective, or Incorrect Products
Please contact us promptly if an item:
- Arrives damaged
- Is defective
- Is materially different from its description
- Is the wrong item
- Is missing material components
We or the responsible vendor will review the issue and provide an appropriate remedy consistent with applicable law.
Depending on the circumstances, that may include repair, replacement, refund, or other resolution.
Where the return results from seller or vendor error, reasonable authorized return-shipping costs will generally be the responsibility of the seller rather than the customer.
Nothing in this policy limits legal rights relating to defective merchandise.
4. Change-of-Mind Returns
For an otherwise eligible return that is not the result of a defect, damage, or seller error, the customer is generally responsible for return shipping unless the product listing states otherwise.
Original shipping charges are generally not refundable on change-of-mind returns except where required by law or expressly stated otherwise.
5. Non-Returnable Products
Certain products may not be returnable where permitted by law, including:
- Personalized or custom-made products
- Perishable products
- Products with health or hygiene restrictions once unsealed or used
- Downloadable or digital products after delivery or access where legally permitted
- Gift cards
- Products damaged through misuse, alteration, neglect, or improper handling after delivery
- Products clearly identified as final sale before purchase
A final-sale designation does not eliminate rights that applicable law provides for defective, misrepresented, or otherwise nonconforming merchandise.
6. Return Inspection
Returned products may be inspected before a refund is completed.
A return may be declined or reduced where legally permitted if the product has been materially damaged, altered, used beyond reasonable inspection, or returned incomplete for reasons attributable to the customer.
Normal packaging inspection alone will not automatically result in a deduction.
7. Refunds
When a return is approved, refunds will generally be issued to the original payment method.
The time required for the refund to appear may vary depending on PayPal, Stripe, the customer’s financial institution, and the payment method used.
We will initiate approved refunds promptly.
8. Exchanges
Where inventory permits, a replacement or exchange may be offered instead of a refund.
Customers are not required to accept an exchange where applicable law provides a right to another remedy.
9. Marketplace Vendor Purchases
Products sold by independent marketplace vendors remain subject to this marketplace-wide policy.
A vendor may offer a more generous return policy.
A vendor may not use its own policy to eliminate customer rights provided by this policy or applicable law.
10. International Returns
International customers may request eligible returns under this policy.
The customer may be responsible for international return shipping on change-of-mind returns.
Customs duties, import charges, brokerage costs, and similar government or carrier charges paid separately by the customer may not be refundable by Wheeley Enterprises because those amounts may have been collected by another party.
This does not limit rights provided by applicable consumer law.
11. Abuse of the Return Process
Wheeley Enterprises reserves the right to investigate suspected return fraud or abuse, including substitution of merchandise, false damage claims, or repeated fraudulent returns.
Legitimate use of the return policy will not be penalized.
12. Contact
Questions or return requests may be sent to:
Wheeley Enterprises
Massachusetts, USA
Email: inquiries@wheeleyenterprises.com
Website: https://www.wheeleyenterprises.com