Effective Date: September 7, 2026
This Shipping Policy applies to products purchased through https://www.wheeleyenterprises.com.
Because Wheeley Enterprises operates a marketplace, products may be shipped directly by Wheeley Enterprises or by independent marketplace vendors.
1. Shipping Destinations
Wheeley Enterprises welcomes customers worldwide.
Actual shipping availability depends on:
- The product
- The responsible vendor
- Carrier availability
- Destination
- Customs requirements
- Product restrictions
- Applicable law
The ability to browse the Website from a particular country does not guarantee that every product can be shipped to that country.
2. Processing Times
Processing time is the period between placement of an order and transfer of the package to the carrier.
Individual products or vendors may display specific processing times.
Processing time does not include carrier transit time.
Marketplace vendors are responsible for maintaining reasonable and accurate processing estimates for their products.
3. Shipping Estimates
Delivery dates displayed during checkout or on product pages are estimates unless expressly guaranteed.
Weather, carrier delays, customs processing, natural disasters, high-volume periods, incorrect addresses, and other circumstances outside the seller’s reasonable control may affect delivery time.
4. Shipping Charges
Shipping costs may vary based upon:
- Product
- Vendor
- Package size and weight
- Shipping destination
- Carrier
- Delivery service selected
Available charges will ordinarily be displayed before completion of checkout where reasonably possible.
Orders containing products from multiple marketplace vendors may arrive in separate shipments and may have separate shipping charges.
5. Multiple-Vendor Orders
When an order includes products from more than one marketplace vendor:
- Products may ship separately
- Packages may arrive on different days
- Different carriers may be used
- Each vendor may provide separate tracking information
A customer should not assume that a missing second package is lost merely because another portion of the order has already arrived.
6. Tracking
Tracking information will be provided when tracking is available for the selected shipping method.
Tracking information may take time to become active after a shipping label is created or a package is transferred to the carrier.
Vendors may not represent an item as shipped before it has actually been tendered for shipment.
7. Shipping Delays
Wheeley Enterprises and marketplace vendors will make reasonable efforts to meet stated shipping commitments.
If merchandise cannot be shipped within the promised timeframe, or within the applicable period when no timeframe was stated, the order will be handled according to applicable law.
This may include notification of the delay, an opportunity to consent to a revised shipping date, cancellation, and/or a prompt refund as required.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review the shipping address before submitting an order.
If you discover an error, contact us promptly at:
inquiries@wheeleyenterprises.com
Address changes cannot be guaranteed once fulfillment has begun.
Additional shipping charges resulting solely from an incorrect address supplied by the customer may be the customer’s responsibility where permitted by law.
9. Lost Packages
If tracking indicates that a shipment has not arrived within a reasonable period, contact us or the responsible marketplace vendor.
We may work with the carrier to investigate.
The appropriate remedy will depend upon the circumstances, tracking information, carrier investigation, seller responsibility, and applicable law.
10. Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it:
- Check the delivery location carefully
- Check with household members
- Check nearby entrances or secure delivery areas
- Check with neighbors where appropriate
- Contact the carrier if necessary
- Contact Wheeley Enterprises or the vendor if the package remains missing
We will make reasonable efforts to assist with legitimate delivery issues.
11. Damaged Shipments
If a product arrives damaged, retain the product and packaging where reasonably possible and contact us promptly.
Photographs of the product and packaging may help us or the vendor resolve the claim with the carrier.
Damaged merchandise will be handled under our Refund & Return Policy and applicable law.
12. International Shipping
International shipments may be subject to:
- Customs inspections
- Import restrictions
- Duties
- Taxes
- Brokerage charges
- Additional carrier fees
Unless expressly included at checkout, these charges may be payable by the recipient.
Customers are responsible for ensuring that products ordered may lawfully be imported into their destination country.
International shipments may take longer because of customs processing.
13. Refused or Undeliverable Packages
If a package is returned because it was refused, unclaimed, or undeliverable due to an address supplied by the customer, any refund and deduction for actual shipping costs will be determined according to the circumstances and applicable law.
No deduction will be imposed where the seller or vendor caused the delivery failure.
14. Contact
Shipping questions may be sent to:
Wheeley Enterprises
Massachusetts, USA
Email: inquiries@wheeleyenterprises.com
Website: https://www.wheeleyenterprises.com